Read more about why it takes us longer to answer your mails.


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Important update: 

Due to the current COVID-19 pandemic, our customer service and distribution teams are understaffed. This will result in longer response time on your questions and longer delivery time for your order than you're used to.

Furthermore, to ensure the fastest possible response time under the current circumstances, our customer service team will only be reachable by email. 

We want to apologise for any inconvenience this may cause and to assure you we will do everything in our power to respond or deliver as quickly as we can. We also want to thank you in advance for your patience and understanding. Stay safe, stay healthy, and stay indoors as much as possible.

Many customers find the answers to their questions in the short FAQ below.

You may also take a look at our Frequently Asked Questions. If you can't find an answer to your question here, we'll be more than happy to help you out.

More information

Shipping & Returns


Other policies



Contact our staff

Contact our Customer Service

Via the contact form

Your email will be answered by a real person (not a computer!) at our Customer Service department. Our aim is to answer all emails within 10-15 business days.

Due to the rise in tickets, our customer service team will only be reachable through email until COVID-19 measures are lifted. We apologise for any inconvenience this may cause.

We can be reached by phone on Monday - Friday from 09:00 - 17:00
T + 31 (0)20 489 79 14
F + 31 (0)20 489 79 15

Azarius Office

PO box 3458
1001AG Amsterdam
The Netherlands

Tax (BTW) no.: NL813268655B01
Chamber of Commerce Amsterdam: 34116510

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